City Services
RVA HOME PAGE - Find additional resources and updates from the City of Richmond.
Richmond Ready Alert Systems
Register here to receive Richmond Ready Alerts
Richmond Ready Alerts are a critical messaging system designed to keep those who live, work, and visit in Richmond informed about hazards or threats that could impact their safety. Residents and businesses located within Richmond City are encouraged to sign up for Richmond Ready Alerts to be sure they receive timely emergency notifications when alerts are issued.
Citizen Services and Response
3-1-1 or (804) 646.7000
Assists residents by getting their non-emergency concerns or questions answered - or delivered to the correct team for investigation - so services or assistance can be provided.
Richmond Public Library
Public Utilities
(804) 646.4646
Public Works
(804) 646.6430
Email: Ask Public Works
900 E. Broad Street Richmond, VA 23219
Hours: Mon – Fri (8 a.m. -5 p.m.)
Our primary responsibilities regarding services to external customers - citizens and businesses of the city of Richmond - involve transportation and cleanliness. That's why we often say that Public Works keeps Richmond looking good and on the go!
Planning and Development Review Department
(804) 646.6304
The Department of Planning & Development Review plans for and protects Richmond’s unique physical, social, and natural environment in order to enhance the quality of life for our citizens, businesses, and visitors.
Planning and Development Review guides building and development in the City of Richmond. The Department oversees building and trades Permitting and Inspections, compliance with the Property Maintenance Code, current and long-range Planning, enforcement of the Zoning Ordinance, and Historic Preservation.
Division of Property Maintenance and Codes Enforcement
(804) 646.6398 or RVA311
The mission of the Property Maintenance & Code Enforcement Division is to protect all citizens and visitor's health and safety and to enrich and assist in the support of vibrant, economically strong neighborhoods and communities through education and enforcement of property maintenance regulations and city ordinances.
Some areas that DPM can assist you with include:
HEALTH
Richmond City Health District (VDH Public Health)
(804) 205.3501
Richmond Behavioral Health Authority (Mental Health)
(804) 819.4100
RBHA is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.
Marcus Alert
The Marcus Alert is a statewide framework designed to improve the response to mental and behavioral health crises in Virginia.
9-8-8 Call if you or someone you know:
Richmond Ready Alert Systems
Register here to receive Richmond Ready Alerts
Richmond Ready Alerts are a critical messaging system designed to keep those who live, work, and visit in Richmond informed about hazards or threats that could impact their safety. Residents and businesses located within Richmond City are encouraged to sign up for Richmond Ready Alerts to be sure they receive timely emergency notifications when alerts are issued.
Citizen Services and Response
3-1-1 or (804) 646.7000
Assists residents by getting their non-emergency concerns or questions answered - or delivered to the correct team for investigation - so services or assistance can be provided.
Richmond Public Library
Public Utilities
(804) 646.4646
- Billing
- Gas
- Water
- Wastewater
- Streetlights
- Permits
Public Works
(804) 646.6430
Email: Ask Public Works
900 E. Broad Street Richmond, VA 23219
Hours: Mon – Fri (8 a.m. -5 p.m.)
Our primary responsibilities regarding services to external customers - citizens and businesses of the city of Richmond - involve transportation and cleanliness. That's why we often say that Public Works keeps Richmond looking good and on the go!
- Trash pick-up
- Neighborhood Cleanup Pickups
- Trees, shrubs, vegetation on public property
- Sidewalks; Paving; Traffic engineering
- Urban Forestry Adopt a Tree Program
Planning and Development Review Department
(804) 646.6304
The Department of Planning & Development Review plans for and protects Richmond’s unique physical, social, and natural environment in order to enhance the quality of life for our citizens, businesses, and visitors.
Planning and Development Review guides building and development in the City of Richmond. The Department oversees building and trades Permitting and Inspections, compliance with the Property Maintenance Code, current and long-range Planning, enforcement of the Zoning Ordinance, and Historic Preservation.
Division of Property Maintenance and Codes Enforcement
(804) 646.6398 or RVA311
The mission of the Property Maintenance & Code Enforcement Division is to protect all citizens and visitor's health and safety and to enrich and assist in the support of vibrant, economically strong neighborhoods and communities through education and enforcement of property maintenance regulations and city ordinances.
Some areas that DPM can assist you with include:
- Overgrown grass
- weeds
- debris
- damaged fences
- problem trees
- other codes violations
HEALTH
Richmond City Health District (VDH Public Health)
(804) 205.3501
Richmond Behavioral Health Authority (Mental Health)
(804) 819.4100
RBHA is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.
Marcus Alert
The Marcus Alert is a statewide framework designed to improve the response to mental and behavioral health crises in Virginia.
9-8-8 Call if you or someone you know:
- Has persistently depressed mood or anxiety
- Expresses ideas about self-harm or harming others
- Has disorganized thoughts
- Expresses odd or bizarre thoughts
- Has edgy or nervous behavior that seems out of the ordinary
- Is seeing or hearing things that are not there
- Is not able to care for himself/herself because of a mental condition
- Is violent
- Is actively harming himself/herself or others
- Is threatening to harm himself/herself or others
- Has access to a gun